Nexus Retail

We offer a free returns service within 30 days of purchase. Please contact customer services to arrange your return. After 30 days, but within 365 days, please use our extended 365 day returns service. Customers using this service are responsible for arranging their own return. We recommend a tracked or insured service is used. Please contact customer services to arrange your return.

All authorised refunds will be processed within 14 days, providing the correct procedure has been followed. Please see returns policy below.

You may return any item for a full refund within 365 days of purchase. All items must be returned unused and in their original packaging. Please contact customer services to arrange your return.

All items are covered by a manufacturers limited 2-year warranty against defect in workmanship and materials. Should your item fail within this period you will be provided with a replacement free of charge. In the unlikely event your item fails within 30 days you may choose between a full refund or replacement item. This warranty policy does not affect your statutory rights.

Standard delivery is 3-5 working days. For premium delivery services please see delivery options.